S&M Howson Electricians in Sheffield required the procurement and project management and installation of a job tracking system. After acquiring the support contract for HMV the company experienced an increase to sub contracting jobs nationwide. The system in place was paper based and tasks were duplicated, time consuming and were beginning to "swamp" the staff.

Project Management

          Analysis of current systems and practices

           Research to find job tracking software fit for purpose

           Presentation of findings/proposals and project timescale to directors

           Beta testing and development of software (after contacting the author)

           Installation of software and creation of templates for SM Howson

           Training of all staff operating the system

           Production of in house operations manual

           Initial after sales support and upgrade support

           Further development of the system to electronically progress jobs into invoices to SM Howson specifications


Part of the proposal was to update the IT workstations. These were installed, configured and connected to the network before the job tracking software installation.

Whilst the project was in progress the directors were updated weekly by email or by telephone. When a significant milestone was reached and before the next phase began a site visit ascertained how the company were coping/benefiting with the project so far. This helped raise any concerns or further requirements before the project carried on.


On completion of the project the company benefited from:

           Standardised job creation

           Integrated system with all jobs searchable by region, company

           Jobs searchable - generated, in progress, completed

           Completed jobs automatically invoiced

           Full history of jobs by sub contractor, company

               Invoices integrated into Sage Accounts


S & M Howson UK Limited

Unit 1 Neepsend Industrial Estate

80 Parkwood Road

Sheffield S3 8AG

Tel: 0114 2726620 Fax: 0114 2727234  email: